By using our pre-paid FedEx label(s) you understand that you will be billed for the shipping charges to get your item(s) to Trainz and this is provided as a convenience to you and does not constitute “Free Shipping”.
Please pack your items very carefully. We will not be responsible for items that are damaged during shipment due to insufficient packing.
Our current service rate is $65/hr.
Labor is calculated by actual time spent working on the item with a 30 MINUTE MINIMUM for troubleshooting and minor repairs.
Parts used in your repairs are charged at the same rate that they are listed for on our website.
TNMTSC will diagnose the repair, notify the customer and proceed with repairs per the customer's approval.
Shipping charges will be calculated based on the current rates for the carrier used.
Repairs required beyond the scope of our fixed price offerings will be quoted separately.
If the item(s) cannot be repaired for any reason or if the customer does NOT wish to proceed with the quoted repair(s), the customer will be liable for labor charges and shipping costs incurred up to the point of notification which includes clean up, reassembly, and packing.
Once the repair is completed, a technician will notify the customer via phone or email and give the item to the repair coordinator for payment.
If the customer would like to have the item shipped back to them, shipping charges will be added to the invoice if applicable.
Completed repair items not collected within 90 days of notification will be forfeited by the customer in lieu of payment to cover repair and storage fees.
WHAT TO EXPECT:
TNMTSC will warranty labor for a period of 45 days from the date payment is processed. We will warranty NEW parts under the manufacturer's warranty policy, if offered, who produced the part. We will warranty used and original parts for a period of 30 days from the date payment is cleared. If item(s) are returned for further service and cause of defect is unrelated to previous repair, the customer will be notified and further labor, parts and or shipping charges will be billable.