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Tired of waiting months to get your trains repaired?

At Model Train Service Center or MTSC, we have the fastest turn around time in the industry. Our goal is to break the assumption that you have to wait months or even years, yes years, to get your trains fixed. Your repair comes first at Model Train Service Center.

We are staffed with experts in all areas of train repair.

Our talented staff works on trains and accessories in all scales and most brands. Here are some of the more prominent brands that we service:

Service Brands


ProtoSound Train

We Exclusively Use USA Made Labelle Lubricants

ProtoSound mth

  • WHAT TO EXPECT:

    • Complete our on-line Repair Request Form, be as detailed as possible in the “Description of Problem” box.
    • Agree to our “Terms of Service” on the form by clicking the check box. (Online for only)
    • You will receive an email with a Case Number and instructions on how to send your item in.
    • Carefully pack your item(s). We are not responsible for items damaged in shipment to us due to insufficient packaging.
    • FedEx will send you an email with a link to the prepaid label that you will print out and affix to the box you are shipping to us.
    • Call FedEx at 1-800-GO-FEDEX to schedule a pickup at your home on the next business day.
    • You may also take your box(es) to your local FedEx store to have them print the label(s) for you and process the item(s) for shipment.

    THE REPAIR PROCESS:

    • FedEx shipments usually arrive within 1-3 days.
    • Processing through our warehouse usually takes 1-2 days once it is delivered by FedEx.
    • Items are repaired in the order in which they are received.
    • One of our repair technicians will troubleshoot the item(s) based on information you provided.
    • Once the troubleshooting is complete, we will contact you with an estimate for parts and labor as well as any additional issues that we find.
    • If additional costs for parts and/or labor arise or we cannot complete the repair for any reason we will contact you with an updated quote or further guidance for how to proceed.
    • Once your repair is completed, we will call you with the final bill or leave a you message to give us a call. Once your payment has processed we will ship your item within 24 hours.

    Repair Order Form

    We're sorry, the National Model Train Service Center is not accepting new repair orders at this time.